Terms and Conditions
We hope you have a great experience on our website. We spend many long hours that this is the best possible website we can give our customers with the most information and latest products. Sometimes, however, things can go wrong, we will try to sort them straight away.
30 Victoria St, Petone, 5012
Address for any returns or comments:
199 Saint Aubyn Street West, Hastings, 4122
Once your order has been accepted, you just pay the sum that you see at the end of the checkout process, together with the delivery. We will only accept credit or debit cards in the name of the customer placing the order. Once you have placed an order, you will receive an e-mail within 24 hours, and then one within 24 hours of your order being dispatched. Placing an order is legally binding and this does not affect your statutory rights. All sounds a bit serious, but it's nothing to worry about. You can also have a little look at 'Cancelling Orders and Returns' in these Terms and Conditions. If, in our reasonable opinion, a customer acts against these Terms and Conditions, we do reserve the right to cancel or suspend their involvement in a sale. This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept any order from any customer who we have cancelled or suspended without prior given consent; you accept and agree to this.
CANCELLING ORDERS AND RETURNS
We believe you have the right to choose between a refund, exchange or a credit note if our goods are faulty, have been wrongly described, are different from the sample shown to you or do not do what they are supposed to do. Please retain your receipt for proof of purchase and contact the store which you purchased the products from.
Should you need to return your order to us, it must reach us within 21 days. Please pack it appropriately and include a note to tell us why you are sending it back. We will refund you within 7 days. If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods (if the goods have already been dispatched). If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs. Nothing in these Terms and Conditions affects your statutory rights as a consumer. If you should have any queries regarding returns please telephone us on 06 843 7636.
If you receive a damaged parcel, or a parcel that does not match the description given at the time you bought the products, then please forgive us. You were probably really excited to receive them as well, which is always the way, isn't it?
So, in order to make it better, it would be brilliant if you could call us on 06 843 7636 so we can let you know how we will get this sorted out. We will need you to send these products back to us within 14 working days of receiving them. We will offer you an exchange where possible, or a full refund after we have received the return. In this case, we will pay for the postage of sending these items back to us because it's not your fault that you couldn't enjoy your goodies. Nothing in these Terms and Conditions affects your statutory rights as a consumer.
PRIVACY AND PERSONAL DATA
Your personal data will only be used for processing and invoicing your order only. If you would like to be kept up to date with all the new exciting news, you can opt in for our newsletter.
All texts, designs, trademarks, logos, brand names, product names, titles, sounds, music, graphics, video interfaces, visual interfaces, photographs, artwork and source code including, but not limited to, the functioning look and feel of such contents contained on the website is owned by its respective owners and is protected by trade dress, copyright, patent and trademark laws and various other intellectual property rights and unfair competition laws.
Delivery costs will be added to your order and the final total will include GST calculated on your products and the cost of delivery. For all orders being delivered to an address in New Zealand, your final total will include GST at 15%.